Helping Your Mechanic

Intermittent problems with your vehicle are the most difficult problems to solve. You can help your mechanic by gathering as much information as possible prior to taking your car in for repair.

Describe the symptom. Is it a noise? What does it sound like? People have described various noises as, “a bird noise”, “an owl noise” “a crying baby noise” even “a ghost noise”. Believe it or not, these descriptions can be helpful.  Use all your senses to give the most accurate description possible. Under what driving conditions does the problem occur? Does the vehicle have to be moving, idling, accelerating, decelerating, turning left or right, engine warmed up or cold?  Is there anything else going on? Even if it seems unrelated to your concern, describe any other unusual behaviors your vehicle exhibits.  On a modern vehicle, many seemingly unrelated systems can be connected.  Has recent work been done? Bring receipts from repairs or service, including body or paint work.  Lastly, if possible, go for a road test with the technician and try to reproduce your concern. This will go a long way in helping your shop get to the bottom of the problem quickly. In auto repair, time is money so the less time we spend diagnosing your vehicle, the less expensive the repair will be.

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